Service Specification

PART 1

Name of Product – ManageMyHealth™ Patient Portal

• The following service specification applies to the ManageMyHealth™ Patient Portal product and service.
• The ManageMyHealth™ Patient portal is a secure online health solution that extends the capabilities of the practice management software and allows the practice to interact with patients.
• Key Features:
  • a) Appointment Booking
  • b) Repeat Prescription Requests
  • c) Email Requests
  • d) Normal Lab Result Notification
  • e) Email Recalls
  • f) Access to Patients Health Summary
  • g) Health Indicators
  • h) Patient Journal
  • i) Patient Calendar
  • j) Goal Tracking

Name of Product – ManageMyHealth™ Shared Electronic Health Record

• The ManageMyHealth™ Shared Electronic Health Record (SEHR) Platform enables a General Practice to share selected parts of Patients health records with other health providers with the patients consent.
• The Key Features:
  • a) Medications prescribed by your GP
  • b) Allergies
  • c) Classifications
  • d) Lab Results filed by your GP
  • e) Recalls
  • f) Immunisations
  • g) GP Consultation Notes

PART 2

Service Availability

• a) The Licensor aims to make the ManageMyHealth™ available as a software as a service without interruptions.
• b) However the ManageMyHealth™ will need to conduct scheduled maintenance from time to time and this may result in scheduled outages where the service may not be available.
• c) ManageMyHealth™ will give advance notice (where ever possible) of any such scheduled outages and indicate the expected duration of the outage.
• d) Downtime may also be possible due to external factors outside the control of ManageMyHealth™.