SMS
Sending SMS via Manage My Health gives you a fast, direct, reliable, and cost-efficient way to connect and engage with your patients
Reduce your admin costs and improve your patient engagement
Health providers on Manage My Health are now able to use SMS in the portal to communicate with their patients effectively and efficiently. You can send automated SMS notifications to individual patients or broadcast them to a group of patients. You can also invite patients to register via SMS. You are in control of the budget using self-service billing and credit management facilities for both post and pre-pay options.
Your ability to communicate effectively with your patients can improve the delivery of care, patient engagement, and satisfaction. Using the SMS feature on Manage My Health is a simple, cost-efficient, and effective way to improve patient-doctor communication that brings multiple benefits to a practice.
Improve patient communication
SMS is a direct way of communication that increases the likelihood of reaching your patients. It also gives patients a simple and convenient way to reply, improving their response rates. And with millions of mobile phone users, it makes communication immediate and effective without the need for data.
Less missed appointments
Missed appointments not only prove costly for practices but also disrupts patient care. Sending SMS reminders to patients can help reduce missed appointments and ensure continuity of care.
Better patient care
SMS makes it easier for practices to connect with patients when needing to send updates for health-related matters and important announcements (e.g., immunisations or screenings), recalls to book for follow-ups or test results, reminders for appointments, payments, prescription expiry, order confirmation or pick-ups, and even form or survey completions. This can improve the patient’s experience, engagement with the practice, and overall satisfaction.
Less admin cost and time
In addition to reducing missed appointments, sending SMS makes communication with patients less time-consuming by automating manual tasks to free up your staff so that they can focus more on the practice and patient care. By reducing the need for posting costly letters, phone tags, and leaving voicemails, overall, SMS as a form of communication can reduce the practice’s operational costs and increase efficiencies.