Having trouble signing in?
Find answers to common sign-in problems and follow the steps below to gain access to your Manage My Health account.
Can't remember my Manage My Health password?
If you’ve forgotten your Manage My Health password, you can Reset your Password from the sign in page.
Can't remember my Manage My Health email address?
If you’ve forgotten your Manage My Health registered email address, you can Recover your Manage My Health Account email address from the login page.
I no longer have access to my old email address. How can I change it?
If you no longer have access to your MMH registered email address, you can Recover your Manage My Health Account email address from the login page.
What should I do if I cannot log in to my Manage My Health account and the page keeps loading?
If you are unable to log in to your Manage My Health account because the page remains on the loading screen, please try the following:
- Close and reopen the Manage My Health app or website.
- Check that your internet connection is stable.
- If you are using a web browser, clear your browser’s cookies and cache, or try a different browser. See our Clear Cookies and Cache instructions.
- If you are using the Manage My Health mobile app, completely close the app and reopen it.
I am locked out of my Manage My Health account.
If you’ve been locked out of your Manage My Health account after entering your password incorrectly too many times, please wait a few minutes before trying to sign in again. You can then Sign in to Manage My Health.
I've changed my Manage My Health password, but I still can't log in.
If you’ve allowed your web browser to save your login details, you might need to update these after changing your email address or password.
To remove the stored data, you may need to Clear your cookies and cache. Your web browser’s cookies and cache store information to make your online experience easier. However, issues can occur when a website changes information stored in your browser.
What should I do if I haven't received the verification email code?
If you haven’t received your email verification code, try the following:
- Check your Spam or Junk folder.
- Ensure your email inbox is not full.
- Wait a few minutes and try again.
- Request a new code from the Verification page after 3 minutes.
For more information, please refer to our Two-Step Verification FAQ.
Where can I find a guide on how to sign in to the mobile app using email verification?
To learn how to sign in to the Manage My Health mobile app using email verification, follow our step-by-step sign-in guide.
Where can I find a guide on how to sign in to the portal using email verification?
Follow our step-by-step guide to learn how to sign in to the Manage My Health patient portal using email verification.
Where can I find a guide on how to set up an authenticator app?
To find the authenticator app setup instructions:
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Open the sign in guide using the link below.
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Select Authenticator App from the menu on the left (or at the bottom of the page on mobile).
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Follow the instructions to set up your authenticator app.
Where can I find a guide on how to trust this device?
To learn how to trust your device and reduce the need to complete two-step verification each time you sign in:
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Open the sign in guide using the link below.
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Select Trust this device from the menu on the left (or at the bottom of the page on mobile). .
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Follow the instructions provided.
What should I do if I receive an "Invalid username or password" error when logging in to Manage My Health?
- Check that you have entered the correct username and password. Ensure there are no typing errors and that Caps Lock is turned off.
- Use the eye icon next to the password field to view your password and check that it has been entered correctly
- If you’ve forgotten your password, you can click Reset your password
- If you’ve forgotten your Manage My Health registered email address, you can click Recover your Manage My Health account email address
I've lost my mobile phone and can no longer access my authenticator app. How can I sign in to Manage My Health?
If you can’t sign in to MMH because you no longer have access to your authenticator app, please Email the MMH Support team for assistance.
How to clear your browser cache
If you’re having trouble logging in to Manage My Health, clearing your browser’s cache and cookies may help.
Select your device below, then choose the browser you use. Follow the instructions to clear your browsing data.
Please note: Clearing cookies may sign you out of websites, so you may need to log in again.
iPhone and iPad
Safari
- Open the Settings app on your iPhone or iPad.
- Select Apps → Safari. On older iOS versions, select Safari directly in Settings.
- Select Clear History and Website Data.
- Choose the time range All history.
- Confirm by selecting Clear History.
This clears Safari’s browsing history, cookies and cached website data.
Chrome
- Open the Chrome app.
- Tap the three dots to open the menu.
- Select Delete Browsing Data.
- Set the time range to All time.
- Select Cached Images and Files and Cookies, Site Data.
- Tap Delete Browsing Data and confirm.
Android phones and tablets
Google Chrome
- Open the Chrome app.
- Tap the three dots in the top-right corner.
- Select Delete browsing data.
- Set the time range to All time.
- Select Cached images and files and Cookies and site data.
- Tap Delete data.
Samsung Internet
- Open the Samsung Internet app.
- Tap the menu icon (three horizontal lines).
- Select Settings.
- Select Personal browsing data.
- Tap Delete browsing data.
- Select Cookies and site data and Cached images and files.
- Tap Delete data.
Desktop computers
Google Chrome
- Open Chrome.
- Click on the three dots in the top right corner.
- Go to More tools > Clear browsing data.
- Choose a time range (like Last hour or All time).
- Check Cookies and other site data and Cached images and files.
- Click Clear data.
Microsoft Edge
- Open Edge.
- Click the three dots in the top-right corner.
- Select Settings.
- Select Privacy, search and services.
- Under Clear browsing data, select Choose what to clear.
- Set the time range to All time.
- Select Cookies and other site data and Cached images and files.
- Click Clear now.
Mozilla Firefox
- Open Firefox.
- Click on the three horizontal lines in the top right corner.
- Select Options > Privacy & Security.
- Scroll down to Cookies and Site Data and click Clear Data.
- Check both options and click Clear.
Safari (Mac)
- Open Safari.
- Click on Safari in the top menu and select Preferences.
- Go to the Privacy tab and click Manage Website Data.
- Click Remove All to clear cookies and cache.
Still need help?
Contact our support team.
We’re here to help
If you have any questions about Manage My Health or our online experience, check out our FAQs.
Otherwise, click the enquire button below. We’re available 9 am to 5 pm, Monday to Friday, and are closed on NZ public holidays.
If you are a user and have a question about your health or health records, please contact your doctor or medical centre directly.
I am an Individual / Patient
If you have any questions about Manage My Health or our online experience, please get in touch here:
I am a GP / Health Provider