Two-step Verification Help
Keep your account safe with an added verification step, giving you extra protection every time you sign in
Why is Two-Step Verification now mandatory?
Two-Step Verification (2SV) is now required for all Manage My Health users — on both the website and mobile app. It adds a second check (beyond your password) to protect your personal and health information from unauthorised access.
- 2SV protects your personal and medical records
- Prevents unauthorised access even if your password is stolen
- Cannot be turned off — it is required for all users
How do you use Manage My Health?
The steps to set up Two-Step Verification differ slightly depending on how you access Manage My Health. Select the option below that matches how you sign in — each guide includes step-by-step setup instructions, troubleshooting information and FAQs.
On my phone or tablet
On my phone, tablet, or computer
Watch the short step-by-step guides above to learn how to set up Two-Step Verification in minutes and keep your Manage My Health account secure.
Want to know more?
We’d love to show you how our solutions can help your practice.
Tell us below what you’re interested in learning more about and book a demonstration with our team at a time that suits you.
For medical centre use only. If you are a patient that requires support, please contact [email protected]. Queries made by patients using the below form will not be attended to.