Two-step Verification Help
Keep your account safe with an added verification step, giving you extra protection every time you sign in
Why is Two-Step Verification now mandatory?
Two-Step Verification (2SV) is now required for all Manage My Health users — on both the website and mobile app. It adds a second check (beyond your password) to protect your personal and health information from unauthorised access.
- 2SV protects your personal and medical records
- Prevents unauthorised access even if your password is stolen
- Cannot be turned off — it is required for all users
How do you use Manage My Health?
The steps to set up Two-Step Verification differ slightly depending on how you access Manage My Health. Select the option below that matches how you sign in — each guide includes step-by-step setup instructions, troubleshooting information and FAQs.
On my phone or tablet
On my phone, tablet, or computer
Still need help?
Contact our support team.
We’re here to help
If you have any questions about Manage My Health or our online experience, check out our FAQs.
Otherwise, click the enquire button below. We’re available 9 am to 5 pm, Monday to Friday, and are closed on NZ public holidays.
If you are a user and have a question about your health or health records, please contact your doctor or medical centre directly.
I am an Individual / Patient
If you have any questions about Manage My Health or our online experience, please get in touch here:
I am a GP / Health Provider