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Find the answers to the most frequently asked questions about Manage My Health.

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What is Manage My Health?

What is Manage My Health?

Manage My Health is a secure online tool that puts your health information in your hands. It gives you a single, convenient place to see the health records sent from your doctor. This means you get secure access to your personal health information whenever you need it, from any device, anywhere in the world.

Manage My Health provides a convenient and secure window into your health record. Your GP practice decides which information to share to your portal, helping you stay informed about your health.

Your doctor will discuss with you what information may be helpful to you and then decide what information is sent to your electronic health record.
Your online Personal Health Record can be made up of:

Depending on what your GP practice makes available, your personal health record can include:

    • Notes from your doctor’s consultations.

    • Lab results, after they have been reviewed.

    • A list of your prescribed medications.

    • Your immunisation history.

    • A record of your diagnosed allergies and medical conditions.

    • Reminders for any future appointments your doctor has requested (recalls).

In addition to this you will have the ability to do the following:
  • Secure email: This feature allows you to securely communicate with your doctor and vice versa. Please note the decision to allow you to send emails to your doctor is their decision. Doctors must decide how best to cater to this extra requirement of their patients. Some doctors will be quicker to embrace this option than others.
  • Journal: Create an online journal where you could enter goals and record your progress, or simply record information you would like to discuss with your doctor next time you see them. You also have the ability to make a journal entry private which means only you are able to access this information.
  • Calendar: You are able to create calendar items to help remind you of things coming up such as any appointments or programs you may be involved with. In the near future, we will provide you the option to be reminded via a text message to your mobile phone.
  • Community forums: You are able to create your own discussion topic or simply join in with existing discussions. If you have any experience or wisdom, other patients will be very grateful if you were to share your experiences.

Manage My Health is designed to save you time and give you more control over your healthcare. By using the portal, you can:

  • Save Time: Book available appointments online 24/7 or request repeat prescriptions without needing to call the clinic during busy hours.

  • Stay Informed: Get your lab results sent directly to your portal as soon as your doctor has reviewed them, so you know the outcome sooner.

  • Enjoy Convenient Access: Securely view your important health information anytime, anywhere you have an internet connection.

Manage My Health is for everyone, even if you rarely visit your doctor. Having your key medical information from your GP—like diagnosed allergies or important health conditions—securely accessible in one place gives you peace of mind. It ensures you’re prepared for any situation where having that information handy could be critical.

Access to your Manage My Health portal to view your health information is free. While the portal itself is free, your medical centre may charge for certain services you request through it, such as ordering a repeat prescription. These are the same fees you would typically pay if you called the clinic directly. Any chargeable services are clearly marked, and you always have the choice whether or not to use them.

In most cases, yes, you can send a non-urgent message to your clinic using Manage My Health if they offer the option to send a secure message.
  • Click on the “Compose” icon that is on your homepage and send a secure message to your practice.
  • If you need urgent medical attention, dial 111 immediately.

How to register

How do I join Manage My Health?
Joining ManageMyHealth is easy. Simply talk to your medical centre and if they offer ManageMyHealth they will register you, and email instructions on how to create your ManageMyHealth account. You just need your email address.
If you were a patient with Manage My Health at a previous Medical Centre, follow these steps to connect to your new Medical Centre
Things you need
  • Ensure you are registered to the new practice.
  • Access to your Manage My Health account.
Steps to connect your account
  1. Login to MMH.
  2. Click on the Profile picture at the top right corner, then select “Profile” then “Update profile”.
  3. Click on the “My Health Centre” tab and choose Connect to a Health Centre.
  4. Find the Health Centre using the search or Health Centre code if you have been given one.
After you connect, wait a day for your information to upload.
As of January 31, 2025, Manage My Health no longer uses activation codes. If your practice provided you with an activation code before this date, please proceed with connecting to your health centre without entering the code.
As of January 31, 2025, Manage My Health no longer uses activation codes. If your practice provided you with an activation code before this date, please proceed with connecting to your health centre without entering the code.

Getting started

I did not receive the activation instructions, my health centre said they would email it to me?
Please contact your Health Centre and ask them to re send the Activation details via email or you can ask for a print out from your Health Centre.
The verification email may have been delivered to your email inbox, please check your junk or Spam folder.
If you cannot find the verification email please click on the activate now button on the web site and enter your email address and another verification email will be sent to your email account.
Yes, you can use the same email address when you register with another Health Centre. You will need to get the Health Centre to register you on their system with the same email address.
  • Using your email address and password log on to managemyhealth.co.nz
  • Under My Account Menu
  • Go to View Profile
  • My Health Centre
  • Select the Health Centre, and click Connect.
You are now registered with the new Health Centre.
Each family member needs to register using a unique email address for each family member. (This is required to ensure that when looking at health information, privacy, security and integrity of records are maintained).
You will need to login to your ManageMyHealth account, under the My Health menu click on MedicAlert. You will see “Already a MedicAlert Member” Click Here. Click on the link enter the required details and click on activate Account.
  • Log onto www.ManageMyHealth.co.nz
  • Click on login
  • Click on Forgot Password
  • Enter your E-mail Address
  • Enter the characters displayed in the picture
  • Click on the Email Password Reset Link.
  • Go to your email account open the email and follow the instructions.
Joining ManageMyHealth is easy. Simply talk to your medical centre and if they offer ManageMyHealth they will register you, and email instructions on how to create your ManageMyHealth account. You just need your email address.
If you were a patient with Manage My Health at a previous Medical Centre, follow these steps to connect to your new Medical Centre
Things you need
  • Ensure you are registered to the new practice.
  • Access to your Manage My Health account.
Steps to connect your account
  1. Login to MMH.
  2. Click on the Profile picture at the top right corner, then select “Profile” then “Update profile”.
  3. Click on the “My Health Centre” tab and choose Connect to a Health Centre.
  4. Find the Health Centre using the search or Health Centre code if you have been given one.
After you connect, wait a day for your information to upload.
As of January 31, 2025, Manage My Health no longer uses activation codes. If your practice provided you with an activation code before this date, please proceed with connecting to your health centre without entering the code.
As of January 31, 2025, Manage My Health no longer uses activation codes. If your practice provided you with an activation code before this date, please proceed with connecting to your health centre without entering the code.

My health records

Where are my medical records coming from?
These are the medical records that the practice you registered with has within their Patient Management System. This is often referred to as primary care medical history.
Yes, parents can access their children’s health records through linked accounts. To gain access, please consult with your health centre directly.
Yes, you can access ManageMyHealth records by downloading ManageMyHealth app from the Apple and Android app stores on devices such as smartphones, laptops, tablets, PCs of your choice from anywhere and at any time.
As per the Care of Children Act 2004 (New Zealand), access to an individual’s health records is restricted once they turn 16. Therefore, Manage My Health automatically unlinks primary accounts (parents/guardians) from secondary accounts (children).
If re-linking is required, please contact your health centre to request it.
Yes, it is possible to re-link your child’s account to yours on Manage My Health. However, this can only be done at the discretion of your health centre.
To request re-linking, you will need to contact your health centre directly. They will review your request based on their policies and may require additional consent from your child, depending on their age and privacy regulations.

Making changes

How can I change my email address on my ManageMyHealth account?
  • Log onto www.managemyhealth.co.nz with your current email address and password
  • Under My Account, click on Change email address
  • Enter your new email address and current password
  • Click on change my email address
  • You will receive an email on your new email address
Click on the link to process the change.
When you update your address or Phone number in ManageMyHealth:
  • Under the My Account menu
  • View profile section
A message will be sent to your Health Centre with the new details.
When you go and see your new Doctor ask them to link you to their Practice. Once this has been done information from this system will be sent to the website for you to access.
You will need to contact your Health centre and ask them to suspend your registration, as only they can suspend your account.
If you were a patient with Manage My Health at a previous Medical Centre, follow these steps to connect to your new Medical Centre
Things you need
  • Ensure you are registered to the new practice.
  • Access to your Manage My Health account.
Steps to connect your account
  1. Login to MMH.
  2. Click on the Profile picture at the top right corner, then select “Profile” then “Update profile”.
  3. Click on the “My Health Centre” tab and choose Connect to a Health Centre.
  4. Find the Health Centre using the search or Health Centre code if you have been given one.
After you connect, wait a day for your information to upload.
Yes, it is possible to re-link your child’s account to yours on Manage My Health. However, this can only be done at the discretion of your health centre.
To request re-linking, you will need to contact your health centre directly. They will review your request based on their policies and may require additional consent from your child, depending on their age and privacy regulations.

Something is not working

I cannot activate my account?
There are a few simple steps to review:
  • Please re-enter the email address
  • You may need to contact your Health Centre to check that the Health Centre has spelt your email address correctly
  • Enter your Date of Birth carefully to ensure it is correct
  • We match your Date of Birth with the information held at the Health Centre, please check that they have entered the correct Date of Birth for you.
  • Accept the Terms and Conditions and click activate
If you have any queries, please email [email protected] with your relevant details eg. the first and last name, date of birth, email id, gender and the name of your GP practice.
It is a Doctors choice whether to allow emails to be sent to them. Or if a patient is using emails inappropriately the doctor can blacklist you, which prevents you from sending them emails. For many doctors this is a new concept which they must get used to and understand how this functionality can be incorporated into their current work practices.
At this stage we have not implemented a print function expect for the Lab results. In the interim if you wish to print contents of ManageMyHealth we suggest you use the print screen function on your keyboard and past this into PAINT to allow you to print it. Please be very careful with your printouts if they contain your health information.
Most test results are shared with you. Your GP needs to review and file the test results before they are sent to your account to view. Please be aware this may take reasonable time. If you have any questions about your test results, please contact your Health Centre by sending a secure message by clicking on the “Compose” icon that is on your homepage or call your clinic.
You will need to phone your Health Centre to be provided with options if all the available appointments are booked or your usual Doctor is not available.
Only Medications marked by your Doctor as long term are available to order. However, if there is a medication that you have had before and want to order, type this in the area for sending through a note to the Doctor when ordering your other Medications.
As per the Care of Children Act 2004 (New Zealand), access to an individual’s health records is restricted once they turn 16. Therefore, Manage My Health automatically unlinks primary accounts (parents/guardians) from secondary accounts (children).
If re-linking is required, please contact your health centre to request it.
Yes, it is possible to re-link your child’s account to yours on Manage My Health. However, this can only be done at the discretion of your health centre.
To request re-linking, you will need to contact your health centre directly. They will review your request based on their policies and may require additional consent from your child, depending on their age and privacy regulations.

Security & connection

Will you sell my information?
No, we do not by any means sell your information.

Manage My Health maintains a comprehensive access log every time you or an authorised health professional access your MMH health record. You can access this access history anytime and it is never deleted unless you close your account. If you have any query as to why authorised registered health professional has accessed your information you should contact them directly.

We use a digital certificate from VeriSign which ensures the information is protected by encryption. This feature is active when the path bar is shaded Green and http//: is displayed as https//: the ‘s’ signifying encryption is active. Please note the Green feature is only available if you are using the lastest version of your chosen web browser. When using the website you may notice the Green shade disappears, this means the information is not encrypted such as reading news articles or community forum. Because this is not your personal information we do not protect this information. Applying encryption does take further time to display the information, hence when it is not necessary we do not use encryption so the information is displayed as quickly as possible.
We recommend you use the latest Internet Browser from Microsoft Internet Explorer or Mozilla Firefox as this will offer you the best performance and security using 256 bit encryption, which is the highest commercially available encryption strength in use today. However if you have an older version of a browser we can still guarantee 128 bit encryption using the latest digital certificate from VeriSign, which we provide for your protection. 128 bit encryption is currently the NZ health sector standard. For the best experience, performance & protection we recommend Microsoft Internet Explorer version 9.0 or later.
Your GP and clinic staff already have access to your electronic medical records. However, once you activate your ManageMyHealth account, only you have access to your health information. You can choose to authorise access to a family member or caregiver, however you are responsible for what information you share and who you share it with. If you have any security concerns about your medical records, please change your password or let your Health Centre know.
ManageMyHealth emails do not work like normal email. They are not sent over the Internet to a defined location. Instead the emails sent within ManageMyHealth do not leave the ManageMyHealth system. ManageMyHealth emails have been specifically designed to allow you to communicate with your doctor(s) securely, so potentially sensitive emails with your doctor cannot be read by others. Only registered ManageMyHealth users can send & receive ManageMyHealth emails.

Two-step Verification

What is Two-Step Verification?

Two-Step Verification adds an extra layer of security to your account.

In addition to your username and password, you must enter a one-time verification code to confirm your identity when logging in.

This helps protect your personal and health information from unauthorised access.

Two-Step Verification is now required for all users to provide consistent protection for sensitive health information.
It helps:

  • Protect your personal and medical data
  • Prevent unauthorised access
  • Improve overall account security

No. Two-Step Verification is required for all users and cannot be disabled.

No. Two-Step Verification is mandatory for all users on both the web portal and mobile app and cannot be turned off.

  • Two-Step Verification in Web portal: Email verification or Authenticator App
  • Two-Step Verification in Mobile Apps: Biometrics (Face Id or Touch ID)
  1. Enter your username and password.
  2. A verification code is sent to your registered email address.
  3. You will see a “Verify Your Identity” screen.
  4. Enter the code from your email to complete login.

After your first successful login, you will be directed to your Two-Step Verification settings.

  1. Enter your username and password.
  2. A verification code is sent to your registered email.
  3. You will see a “Check your email” screen.
  4. Enter the code to continue logging in.

After your first successful verification, you may enable biometric login (Face ID or fingerprint) for faster future sign-ins.

  • Web portal: Verification is required when you log in.
  • Mobile app: If biometrics are enabled, you may use biometric login, but periodic email verification will still be required.

Email verification provides:

  • Immediate access without extra apps
  • A consistent security baseline
  • A reliable way to confirm your identity

The one-time verification code expires after 30 minutes. If your code expires, return to the sign-in screen and request a new code. Always use the most recent email you receive.

Yes. You can request a new verification code from the login screen, subject to resend limits and wait times.

  • Check your spam or junk folder.
  • Ensure your email inbox is not full.
  • Wait a few minutes and try again.
  • Request a new code if available.

If you still don’t receive the email, contact support.

  • You will see an error message.
  • You can return to the verification screen and try again.
  • Multiple failed attempts may temporarily lock your account.

Do not share the code with anyone. This may indicate someone is attempting to access your account. Contact support if you are concerned.

A maximum of 4 incorrect attempts is allowed. On the 5th unsuccessful attempt, your account will be temporarily locked.

Your account will be automatically unlocked after 2 minutes.

You can resend the OTP up to 2 times. On the 3rd resend attempt, your account will be locked for 3 minutes.

Yes, on the web portal only. After your first login, you can change your verification method in your Two-Step Verification settings. Authenticator apps are not supported on the mobile app.

Authenticator App Verification is a more secure way to protect your account using Multi-Factor Authentication (MFA). After entering your username and password, you will be required to enter a 6-digit code generated by an authenticator app on your mobile device.

Using an authenticator app is:

  • More secure (codes are generated on your device)
  • Works offline (no SMS or email required)
  • Faster and more reliable
  • Industry-standard protection used globally

The system supports:

  • Google Authenticator
  • Microsoft Authenticator
    You can download them from the App Store (iOS) or Google Play Store (Android).

Follow these steps:

  1. Go to Two-Step Verification
  2. Click Switch to Authenticator App
  3. Select your preferred authenticator app
  4. Scan the QR code displayed on screen using the app
  5. Enter the 6-digit code generated by the app
  6. Save your recovery codes securely
  7. Click Complete Setup

Once completed, Authenticator App Verification will be enabled.

If you cannot scan the QR code:

  1. Click “Can’t scan the QR code?”
  2. Copy the secret key displayed on screen
  3. Enter the key manually in your authenticator app

 

After scanning the QR code, your authenticator app will generate a 6-digit code. Enter this code on the setup screen to complete the verification.

The code refreshes automatically every 30 seconds.

Recovery codes are one-time use backup codes that allow you to log in if:

  • You lose your phone
  • Your device is damaged
  • You uninstall the authenticator app
  • You cannot access your authenticator app

Use a Recovery Code only when you cannot complete the normal Two-Step Verification process.

You should:

  • Save them in a secure password manager, OR
  • Store them in a secure offline location (e.g., printed and kept safely)

Do not share your recovery codes with anyone.

For security reasons, it is recommended to set up the authenticator on one primary trusted device.
If you change devices, you should disable and reconfigure the authenticator setup.

Yes. After your first successful email verification, you can enable Face ID or fingerprint login for faster future access.

Yes. Email verification may be required periodically as part of ongoing security checks.

Yes. However, Two-Step Verification will be required when signing in on new or different devices.

Simply install the app on your new device and log in using your username, password, and email verification code.

You will need to contact Manage My Health support or your healthcare provider to update your email address before you can log in.

Yes. Internet access is required to receive and enter verification codes.

Please check:

  • Your phone’s date and time are set automatically.
  • The correct account is selected in the authenticator app.
  • You are entering the current (not expired) code.

If the issue continues, try resynchronizing the app or contact support.

Yes. You can manage your Two-Step Verification settings anytime from your account security settings.

Your account may be temporarily locked after multiple incorrect login or verification attempts.

Please wait until the lock period ends before trying again and ensure you are using the latest verification code sent to your email.

Contact us

How do I contact the Manage My Health™ website provider?
General enquires can be emailed to [email protected]
We will ensure your communication is directed to the appropriate person to answer your query.
Privacy & Security related enquires please send an email to [email protected]
For support enquiries, please contact us here

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