Two-step Verification Help
Keep your account safe with an added verification step, giving you extra protection every time you sign in
Why is Two-Step Verification now mandatory?
Two-Step Verification (2SV) is now required for all Manage My Health users — on both the website and mobile app. It adds a second check (beyond your password) to protect your personal and health information from unauthorised access.
- 2SV protects your personal and medical records
- Prevents unauthorised access even if your password is stolen
- Cannot be turned off — it is required for all users
How do you use Manage My Health?
The steps to set up Two-Step Verification differ slightly depending on how you access Manage My Health. Select the option below that matches how you sign in — each guide includes step-by-step setup instructions, troubleshooting information and FAQs.
On my phone or tablet
On my phone, tablet, or computer
Still need help?
Contact our support team.