Why has this been introduced?
Two step verification has been introduced to help protect your personal health information. It adds an extra layer of security to reduce the risk of unauthorised access.
Why is this important now?
New Zealand recorded 5,064 cyber incidents in 2025. This step is part of strengthening protection for patient information and supporting safe care.
Is my information safe?
Manage My Health has taken steps to strengthen security and continues to monitor and improve its systems. Two step verification is one of those measures to help protect your account.
Will this make logging in harder?
It adds one extra step, which may take a little more time. This step is designed to help keep your information secure. Most people find it becomes familiar quickly.
What if I do not receive the code?
Please check your email inbox and junk folder. If you still cannot find the code, you can try again or contact [email protected]
What if I am not confident with technology?
You are not expected to do this alone. You can also ask a family member or friend to assist, or contact [email protected]
Can someone else help me log in?
Yes. A trusted family member or friend can help you access your account if you choose, or contact [email protected] Please ensure you are comfortable sharing access.
Where can I get more help?
You can ask your practice for a printed guide or scan the QR code to watch short how to videos.
News & Updates related to Cyber Breach
How to set-up two-step verification
Introduction of mandatory 2-step-verification We have introduced mandatory two-step verification across both the mobile and web versions of Manage My Health. Previously, this was optional
MMH Cyber Breach Update March 15 2026
MMH Cyber Breach Update March 15 2026 Patient notifications update All patient notifications are complete. What happened? Manage My Health (MMH) experienced a cyber event
MMH Privacy breach public notice
Privacy breach public notice On 30 December 2025, Manage My Health identified a cyber security incident involving unauthorised access to a specific feature of the platform
MMH cyber breach update 13 January 2026
MMH cyber breach update, 13 January 2026 Further to our 12 January 2026 statement regarding the cybersecurity crime, Manage My Health (MMH) provides the following update. Update on patients affected MMH and forensic cybersecurity experts
MMH cyber breach update 12 January 2026
MMH cyber breach update 12 January 2026 Further to our 9 January 2026 statement regarding the cybersecurity crime, Manage My Health (MMH) provides the following
MMH cyber breach update 9 January 2026
MMH cyber breach update 9 January 2026 Further to our 8 January 2026 statement regarding the cybersecurity crime, Manage My Health (MMH) provides the following
MMH cyber breach update 8 January 2026
Further to our 7 January 2026 statement regarding the cybersecurity incident, Manage My Health (MMH) provides the following update. Direct notification of affected patients remains the foremost priority for Manage My Health this week. Patient notifications
MMH cyber breach update 7 January 2026
Further to our 6 January 2026 statement regarding the cybersecurity incident, Manage My Health provides the following update. Direct notification of affected patients and enforcing
MMH cyber breach update 6 January 2026
Further to our 5 January 2026 update regarding the cyber security incident, Manage My Health provides the following update. Direct communication with providers As communicated
MMH cyber breach update 5 January 2026
Further to our 3 January 2026 update regarding the cyber security incident we were notified of on 30 December 2025, Manage My Health provides the
MMH cyber breach update 3 January 2026
Further to our update issued on 2 January 2026 regarding the cyber security incident we were notified of on 30 December, Manage My Health is
MMH cyber breach update January 2026
Further to our update issued on 1 January 2026, Manage My Health is providing additional factual clarification as investigations continue. We recognise the public interest