Two-step Verification
Keep your account safe with an added verification step, giving you extra protection every time you sign in
Watch the short step-by-step guides above to learn how to set up Two-Step Verification in minutes and keep your Manage My Health account secure.
Introduction of mandatory Two-step Verification
We have introduced mandatory two-step verification across both the mobile and web versions of Manage My Health. Previously, this was optional following consultation with sector partners, particularly to avoid creating barriers for elderly patients and those with limited digital access. In light of recent events and changing risk expectations, two-step verification now applies to all users.
When logging in, users will enter their password and then confirm their identity using a one-time verification code. By default, this code will be sent via email, with the option to use an authenticator app such as Google Authenticator or Microsoft Authenticator. Patients will be guided through the set-up process, supported by FAQs, instructional material and dedicated support to assist with enrolment.
1. What is Two-Step Verification?
Two-Step Verification adds an extra layer of security to your account.
In addition to your username and password, you must enter a one-time verification code to confirm your identity when logging in.
This helps protect your personal and health information from unauthorised access.
2. Why is Two-Step Verification now mandatory?
Two-Step Verification is now required for all users to provide consistent protection for sensitive health information.
It helps:
- Protect your personal and medical data
- Prevent unauthorised access
- Improve overall account security
3. Can I turn off Two-Step Verification?
No. Two-Step Verification is required for all users and cannot be disabled.
4. Can I log in without Two-Step Verification?
No. Two-Step Verification is mandatory for all users on both the web portal and mobile app and cannot be turned off.
- Two-Step Verification in Web portal: Email verification or Authenticator App
- Two-Step Verification in Mobile Apps: Biometrics (Face Id or Touch Id)
5. How does Two-Step Verification work on the web portal?
- Enter your username and password.
- A verification code is sent to your registered email address.
- You will see a “Verify Your Identity” screen.
- Enter the code from your email to complete login.
After your first successful login, you will be directed to your Two-Step Verification settings.
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