For many urgent care clinics, the waiting room has become a bottleneck. Patients arrive all at once, forms pile up, phones keep ringing, and staff juggle competing priorities. The result is lost time, growing frustration, and less capacity to focus on care.
Digital self-arrival technology is changing that dynamic.
By allowing patients to check in on their own phones the moment they enter the clinic, practices can reclaim time, reduce stress, and create a smoother experience for both staff and patients.
A recent international systematic review of more than 310,000 emergency-department visits found that digital check-in systems correctly identified urgent cases with up to 88.5 per cent accuracy and maintained low under-triage rates of 8 to 10 per cent when compared with traditional triage. The evidence shows that these systems are safe and reliable, but the gains in efficiency are equally compelling.
In one study, self-check-in reduced the time from arrival to registration by 14 minutes. Another simulation found that saving just 2.5 minutes per patient reduced waiting time to triage by 26 per cent, while a five-minute saving cut it by 55 per cent. Even modest time savings can make a measurable difference in busy clinics where throughput and patient satisfaction are closely linked.
From queue to care
Manage My Health Self Arrival was developed with this challenge in mind. The feature enables patients to check in using their own device. They scan the QR code displayed at reception, confirm their appointment, and securely complete any required details through the Manage My Health platform.
The system links directly with the clinic’s Medtech practice management software. Once a patient checks in, their status updates automatically on the appointment screen, notifying reception and the attending clinician. Clinics can also prompt patients to update contact details, complete pre-consultation forms, or make payments before their appointment begins.
Each step is recorded securely in the patient record, reducing manual data entry and supporting compliance. The process is simple, fast, and contactless.
A better experience for everyone
For practice teams, Self Arrival reduces front-desk congestion and administrative handling. Staff can focus on care rather than coordination, and waiting areas become calmer. For patients, the experience feels more efficient and private. They spend less time waiting, know their information is accurate, and can move through the clinic with confidence.
Self-Arrival also fits within Manage My Health’s wider ecosystem of digital tools that includes bookings, prescriptions, telehealth, and payments. Together, these tools create a connected experience from booking to follow-up, helping clinics operate more efficiently and patients feel more in control of their care.
Looking ahead
The data from international studies points to a clear direction for urgent care. When registration and triage processes are digitised, clinics become more responsive, staff workloads lighten, and patients move more quickly from arrival to treatment.
Self-Arrival represents a practical step toward that future. It is secure, easy to use, and proven to deliver results.
To learn more or arrange a demonstration, contact [email protected] or visit our upcoming blog for deeper insights into how digital check-in can transform patient flow.
Contact our customer support team for more information at [email protected].
