Coming soon in Q3 2025, we’re introducing a range of powerful new features inspired by feedback and co-designed with practices like yours. From more intelligent bookings to clinical team functionality, these updates will make everyday tasks easier, enhance patient care, and solidify Manage My Health as the most feature-rich and customisable portal on the market.
Real-time appointment booking via Medtech ALEX with automated payments functionality
Streamline scheduling and remove financial admin with real-time appointment booking through Medtech ALEX—now with integrated payments. This upgrade reduces back-office friction and gives your patients a more seamless booking experience.
Benefits for your practice
- Instant confirmation: Eliminates confusion caused by pending or unconfirmed bookings.
- Automated payment processing: Payments are automatically written back into Medtech PMS and linked to the appointment, removing the need for manual reconciliation.
Clinical Teams
Deliver more coordinated, patient-centred care. The new Clinical Teams feature allows you to group care providers—such as GPs and nurses—into defined multidisciplinary teams and assign patients accordingly.
Benefits for your practice
- Improved continuity of care: Patients engage with a small, familiar group of providers who can get to know them over time.
- Better appointment flexibility: Patients can see other trusted team members when their regular provider is unavailable.
- Optimised team capacity: Appointments can be more evenly distributed across the team, reducing bottlenecks and making better use of nurse practitioners, nurses, and health improvement practitioners.
- Simple setup: Patients are automatically assigned to their default provider’s team.
Did you know… You can do service-based appointments?
Yes, you can offer service-based appointments to your patients by simply setting up appointment templates in your PMS, setting the external name for the provider, and making slots available for bookings. This is ideal for flu clinics to cater for seasonal demand and also for services such as cervical smears.
Have a look at our quick video on how you can streamline your services using provider clinics.
Enhanced Appointment Flow for Multi-location Practices
For practices operating across multiple locations, we’ve co-designed a smarter booking flow to make it easier for patients to find the right time, place, and provider.
New options include:
- Search by Provider: Lets patients find their trusted provider first, displaying all available appointments for that specific clinician, regardless of location.
- Search by Location: Offers the convenience of place, showing patients all openings at their preferred clinic, with their default provider prioritised for easy booking.
- Search by Time: Provides ultimate flexibility by allowing patients to pick their ideal time and see all available appointments across every provider and location to find the perfect fit.
Benefits for your practice
- Higher booking success rates: Patients are more likely to complete their booking when it’s easier to find a suitable slot.
- Better patient experience: Clearer visibility of appointment options improves satisfaction and reduces support queries.
- Better management of provider schedules across multiple sites, while keeping things simple for your patients.
Location-Based Settings
Responding directly to feedback from our larger health centres, new Location-Based Settings provide granular control for multi-location practices, ensuring your locations can operate independently while maintaining a cohesive patient experience.
Benefits for your practice
- Greater flexibility: Settings can reflect the operational needs and workflows of individual locations.
- Improved patient communication: Location-specific messaging ensures more relevant, accurate information.
- No more one-size-fits-all limitations: Manage each site in a way that best supports your team and your patients.
These upcoming features are part of our ongoing commitment to listen, innovate, and provide the most powerful and adaptable patient platform in New Zealand. These tools will provide tangible benefits to your practice and the patients you serve.
Stay tuned for more details as we approach the Q3 rollout!
