Our latest Manage My Health release introduces four practical updates that give practices more control, reduce manual processes, and improve the overall experience for staff and patients. Each change is based on direct feedback from providers who wanted faster, more flexible ways to manage their portals.
This release focuses on four areas: ordering promotional materials, managing online bookings, closing patient accounts, and accessing support. Together, these updates reflect our ongoing commitment to helping practices work smarter and deliver better care.
1. Order MMH pamphlets digitally
Previously, ordering printed pamphlets meant emailing or calling the MMH team, a process that created delays and limited visibility. Practices can now place orders directly through the Provider Portal using a simple online form.
The new feature allows administrators to select the type of material they need (such as A3 posters or patient handout brochures) and specify quantities and delivery details. The system automatically records previous orders, providing an easy reference for future requests. Once submitted, an email notification is sent to the MMH team for processing, and practices are updated once the order is ready for delivery.
This digital process removes the back-and-forth of manual requests and ensures clinics have up-to-date materials to help patients understand and use Manage My Health.
2. Flexible control over Easy Booking
The Easy Booking feature allows patients to make online appointments through the portal. Some practices prefer to limit bookings to existing patients or specific appointment types, while others open it to all users.
In the past, disabling or re-enabling Easy Booking required contacting MMH Support. With this release, a new toggle under Appointment Settings lets administrators control this setting instantly. Practices can now switch Easy Booking on or off as needed without external help.
All changes are logged automatically for compliance and tracking, while previously booked appointments remain unaffected. This update gives practices greater flexibility and autonomy in managing their appointment systems.
3. Close accounts directly from the PMS
Another major improvement is the ability for practice administrators to close patient accounts directly within the Practice Management System (PMS).
This feature is especially useful for situations such as incorrect child registrations, deceased patients, or email conflicts. When an account is closed, the associated email address becomes immediately available for reuse, avoiding delays and unnecessary support escalations.
By enabling practices to manage account closures themselves, this update streamlines a process that previously depended on manual intervention from the MMH Support Team.
4. Enhanced Provider Support Centre
The Provider Support Centre has been redesigned to give practices faster access to guidance and resources. It now includes concise video tutorials and step-by-step instructions that help users configure features and troubleshoot common issues.
System Administrators can log in to manage portal settings securely, while clinical and reception staff can still access general support material without restriction.
This new structure improves efficiency, clarity, and security, helping teams get the support they need with less downtime.
A more efficient, connected experience
Each feature in this release is designed to reduce reliance on external support and give practices greater autonomy. These updates reflect Manage My Health’s focus on continuous improvement and collaboration with healthcare providers to make digital practice management simpler, faster, and more reliable.
From admin burden to automated billing
Managing patient payments no longer needs to be a headache.
With Manage My Health’s Online Payments, clinics can streamline billing and reduce outstanding balances automatically. Patients can pay securely at the time of booking, during check-in, or from their portal, giving practices better cash flow and fewer follow-ups.
For GPs and practice managers, this means faster reconciliations and fewer manual processes.
It helps reduce bad debt by prompting payment before the next appointment, saving valuable staff time.
Patients benefit too, with simple digital options that work on any device and integrate directly into the existing Medtech system.
Online Payments helps clinics deliver a smoother experience from booking to consultation. It supports better financial management, improves patient satisfaction, and ensures the business runs more efficiently every day.
To learn more or activate Online Payments for your practice, talk to your Manage My Health Customer Success Team.
