MMH cyber breach update 12 January 2026
Further to our 9 January 2026 statement regarding the cybersecurity crime, Manage My Health (MMH) provides the following update.
Patient notification
More than half of affected patients have now received a notification email.
This process is ongoing, with notifications rolling out to affected patients that can be notified. It will take some time to complete the remainder of the list given the complexities of coordinating communications to separate cohorts of patients with relevant authorities and Health New Zealand. This must be done securely in compliance with privacy laws. We will provide a timeframe for completion when we are able to.
Practice and healthcare provider notification
We continue to communicate with general practices to provide updates, support and guidance, and will be providing resources to all practices to assist direct communications with their patients.
MMH is also communicating with other relevant healthcare providers whose patients and clients utilise MMH, to ensure they have the appropriate information and resources at hand when answering any questions directly from their user base.
Northland
We continue to work closely with Health New Zealand to ensure those affected receive appropriate support and information.
Advisory board
Following the appointment of Emeritus Professor Murray Tilyard ONZM as an Honorary Clinical Advisor and Ross Tanner as Governance and Privacy Matters Advisor to MMH’s advisory board, MMH advises it has also appointed Russell Craig.
From 2014 to 2023, Russell was Microsoft New Zealand’s National Technology and Security Officer, advising public and private organisations on digital strategy and risk, including the health sector, and he also served on the Board of the Digital Health Association.
Russell’s expertise in data governance, cybersecurity and the health technology sector makes him an invaluable addition to MMH’s Advisory Board. His guidance will be instrumental as we continue to strengthen our security posture and security governance frameworks to better serve patients and healthcare providers across New Zealand.
Technical support
Our team continues to be available to answer any technical questions that patients and practices have and encourage those experiencing any difficulty in accessing the web application or locating information and documents, to persist via all usual contact methods including via social media direct message or [email protected]. Affected patients have been provided with an 0800 number for dedicated support.
MMH assures patients that our systems are secure and operating as normal.
For any further information, please refer to our frequently asked questions here: FAQs – Cyber Breach | Manage My Health
Our regular updates can be found here: www.managemyhealth.co.nz
As always, if any patients or practices have any concerns or questions, please contact us directly via [email protected]
