Thanks for being part of the MMH community this year. We’ve seen clinics make solid gains with digital tools that ease pressure and help patients stay connected. It has been a busy year for everyone, and we appreciate working alongside you. From our team to yours, we hope you get time to pause, recharge, and enjoy the break.
Patient engagement recognised at Devonport Health Centre practice
Pictured from left is MMH customer success manager Sreelekha Yarlagadda with Devonport Health Centre’s practice manager Tanziha Matin, holding one of the patient recognition hampers MMH sponsored for the Healthy You, Healthy Skin community event. The practice led a strong initiative focused on simple steps patients can take to stay engaged in their care, and we were pleased to support their efforts.
End-of-year closure
Manage My Health will be closed for a two-week summer break from 24 December 2025 to 5 January 2026.
Phone support will not be available during this time. If you need assistance, please email [email protected] and the team will respond as soon as operations resume, noting that replies may take longer than usual.
For urgent issues, include “URGENT” in the subject line so it can be prioritised. We appreciate your understanding and wish you a safe, enjoyable holiday season.
Digital Health Week: what stood out
Digital Health Week was a good chance to reconnect with familiar faces, meet new people, and hear what clinics are dealing with on the ground. Conversations were practical, with a clear focus on reducing admin, improving data flow, and finding better ways to keep patients engaged.
The MMH team took part in discussions on automation and ACC workflows and enjoyed sharing ideas with practices looking for tools that genuinely ease day-to-day pressure.
How to make the busy moments easier in urgent care
Manage My Health’s Self-Arrival solution is helping urgent care clinics deal with the rush that happens when several patients walk in at once. Instead of queuing at reception, patients enter their details straight away, and the information flows into Medtech for the clinician to review.
The solution helps reduce ACC45 fixes, speeds up triage, and reduces pressure on reception when volumes spike. The real benefit is time: urgent care clinicians can get to assessment faster while admin teams stay focused on immediate priorities.
To see how the Manage My Health Self-Arrival solution works in urgent care, please submit an inquiry here.
Making bookings easier for busy clinics
Service-based appointments are helping clinics organise their day in a way that feels clearer for both patients and staff. Instead of choosing a specific clinician first, patients book the service they need, and the clinic allocates the right person.
Practices say this reduces back-and-forth on the phone, improves triage, and smooths out session planning. The real benefit is predictability: clinics get a steadier flow through the day, and patients land in the right appointment from the start.
A smoother start for urgent care clinics
Debt collection feature coming soon
Many clinics have told us that chasing overdue payments takes time they simply do not have. A new debt-collection feature is being built to take that pressure off by handling the follow-up automatically and keeping everything within your current workflow.
Early feedback has been positive, especially from teams wanting a steady, predictable way to recover unpaid accounts without adding to their admin load. More details will be shared as we get closer to release.
