SMS Appointment Reminders
It’s one of the biggest frustrations in any medical practice: a patient simply doesn’t show up for their appointment. It’s a loss of valuable clinical time, a hit to your revenue, and a disruption to the day’s schedule. While some no-shows are unavoidable, many are simply due to forgetfulness.
What if you could significantly reduce them? Practices using automated reminders have told us they’ve seen a decrease in missed appointments by up to 40%. With Manage My Health, enabling automated SMS reminders for appointments booked through the portal is simple, cost-effective, and can free up your admin team from hours of manual reminder calls each week.
Why Switch On Manage My Health SMS Reminders?
- Reduce Missed Appointments: Gently nudge your patients a day or two before their booking, drastically increasing the likelihood they’ll attend or reschedule in a timely manner.
- Save Administrative Time: Your team is busy enough. Automating reminders means they can spend less time on the phone making follow-up calls and more time on high-value tasks and patient-facing care.
- Cost-Effective: Texts cost just 10 cents (+GST) each—the same as you’d typically pay to send them directly from your PMS.
How It Works
You have complete control over your reminders right from your Manage My Health portal. The setup is a quick, one-time process.
Simple Setup in Minutes
- Activate SMS: First, head to your Setup Modules to enable the Group Message and Secure Message SMS functions.
- Manage Credits: In the Online Payments section, you can easily top up your SMS credits using a credit card, bank transfer, or have the cost billed to your account. For total peace of mind, you can even enable an automatic top-up when your balance gets low.
- Configure Reminders: Finally, navigate to your Appointment Reminder Settings. Here, you can switch on SMS reminders, decide if you want to send one or two reminders, and set the exact days and times they should be sent (e.g., 2 days before at 6 PM).
Ready to Get Started?
Stop losing time and revenue to missed appointments. Watch our short video guide below to see just how easy it is to set up and configure SMS reminders for your practice.
