Manage My Health has released a new set of platform updates that aim to reduce administrative effort and give practices more control over everyday tasks. The recent webinar, hosted by Isaac Thomson from the customer success team, walked through the key changes landing across October and November. This blog summarises the main points for clinics that could not attend.
Online ordering for brochures and posters
A practical update now allows practices to order MMH brochures and posters directly online. These are the small fold-out patient brochures and standard posters used in waiting rooms and reception areas. The ordering form auto-fills from practice account details, although Isaac encouraged teams to double-check their address before submitting.
Ordering is free for practices. MMH noted that many clinics still display older posters, and refreshing these helps patients recognise the MMH brand and prompts enrolment conversations. Practices that prefer MMH to place orders on their behalf can still request assistance, but the new feature removes the need to contact support.
Turning Easy Booking on or off
Admin users can now toggle Easy Booking themselves. Previously this required a support request. The switch appears in the Appointments module and allows practices to disable or enable the feature as needed.
Easy Booking lets patients view the appointment book before logging in. They still need to log in to complete the booking. If a practice turns the feature off, any existing Easy Booking appointments remain valid. Disabling it also hides the Book Now button on the public MMH directory.
Isaac noted that this feature offers practices flexibility. Some clinics use it to show appointment availability to prospective patients; others prefer a more controlled booking process. The change gives clinics the ability to adjust settings without delay.
How Easy Booking works for non-enrolled patients
A question raised during the session focused on whether non-enrolled patients could see available slots. This depends on a clinic’s configuration. If a practice allows casual patients to book, they can do so through Easy Booking, with pricing for non-enrolled users applied through the appointment pricing rubric. If casual bookings are not permitted, those users cannot proceed.
Closing MMH patient accounts within the PMS
The most significant update is the ability to close patient MMH accounts directly from the practice management system. The closure is immediate and frees the associated email address for reuse. This change supports common scenarios such as:
• children accidentally registered under their own email
• deceased patients where a spouse needs to use the email address
• self-registration conflicts that block staff from linking a patient to the practice
Safeguards are included. If an account is linked to other services, the system prompts staff to confirm that the account and its data will be dissolved. Consent from the patient or authorised party remains important, particularly when the email is being reassigned.
This tool applies only to patient accounts. Staff account changes may still require support if an email needs to be freed or updated.
What the updates mean for practices
These features remove several friction points that practices routinely encounter. Online ordering keeps patient materials current. Easy Booking controls give clinics more autonomy around appointment visibility. Account closure inside the PMS prevents delays when resolving registration issues.
MMH will continue to run monthly webinars covering configuration, product updates, and best-practice use. Practices that need help understanding or enabling any of the new features can contact the customer success team for follow-up support.
To discuss configuration or follow-up questions from the webinar, email the customer success team for assistance at [email protected]
